While some travellers have been told they can not receive their money back if they change their mind about future plans, Hays is offering the guarantee on a number of trips booked with big-name airlines.
Speaking exclusively to Express.co.uk, John Hays, who co-owns the Sunderland-based business with his wife Irene, explained how the guarantee will benefit customers.
“We’ve negotiated with some of the biggest airlines, including British Airways, KLM and Emirates so that customers travelling to Europe as well as to places like the Caribbean and Bali can get a full refund,” said Mr Hays.
“We realised our customers were concerned about two things: health and safety, and financial security.
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