Cruise: Refund fears for holidaymakers as FCO warns against cruises – are they eligible?


    With the FCO lifting the need for a quarantine period upon return home from some destinations, the future of holidays was beginning to look brighter.

    However, for those hoping to adventure at sea, they could be left with further cancelled plans.

    Am I entitled to a refund on my cruise holiday?

    The good news is, due to the FCO warning, most travel and tour operators are liable to refund customers if they are forced to cancel cruises.

    Rory Boland, editor of Which? Travel, said: “The FCO’s advice against cruise ship travel will lead to most upcoming cruises being cancelled or postponed.

    “Most cruise holiday customers should be legally entitled to a cash refund within 14 days under the package travel regulations, but as we’ve seen across the travel industry recently, operators facing a surge in refund claims are often taking longer to return customers’ money to them.

    “If refunds will be delayed, cruise companies must urgently let customers know and give a clear timetable for when money will be returned.

    “The FCO should also extend its warning to include a definitive date, to give operators and customers clarity over when it will be safe to rebook.”

    Though the average refund time for a cancelled holiday is supposed to be 14 days, amid an influx of claims, some lines are taking longer to offer refunds.

    In many cases, cruise lines have amended and relaxed cancellation policies in the wake of the virus, which means even if your holiday isn’t cancelled yet, you may be able to claim, a refund or reschedule your trip regardless.

    Nicky Kelvin, director of content for The Points Guy UK explained: “The good news for those itching to cancel a booking is that it’s easier than you might think — at least for now.

    “Many cruise lines have greatly eased their cancellation policies.

    “Plus, most lines are proactively cancelling departures on a rolling basis.”

    READ MORE: Cruise: Royal Caribbean & Norwegian join forced in health measures


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