ARMY Top Brass and the firm paid millions to hire soldiers must “share blame” for failing to hit any enlistment targets.
The Public Accounts Committee say the Army “naively” entered into a ten-year deal with Capita worth £677million.
Capita won the Army recruitment contract in 2012, but has failed to meet its targets every year[/caption]
The contract was agreed in 2012 to save money and ease manpower pressures at the height of the Afghan War.
But Capita has been accused of taking the deal without fully understanding the complexity of the job.
And the Army was criticised for repeatedly changing what it wanted from its outsourcing partner, as well as failures in oversight.
The committee of MPs has branded Capita’s performance as “abysmal”.
Chair Meg Hillier said: “It beggars belief that more than half of applications take around ten months or longer to process.
“Almost half of applicants are voluntarily dropping out of the process but action to address this has been inadequate.”
Capita told the committee that a marketing campaign launched in January has yielded a rise in applications.
But Ms Hillier said: “It remains to be seen whether they will deliver concrete results, address long-standing skill shortages and ensure the Army has the capability to meet both pressing challenges and those in the future.
“This is too important to get wrong and we expect the Army to demonstrate it now has a grip on this contract.”
The report published today is the latest by the PAC and the National Audit Office to slam the Capita deal.
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The Army and its partner have made changes to their approach, but Top Brass do not expect to meet recruitment targets until 2022.
An Army spokesman said it had developed “a range of measures” to speed up recr-uitment and that it “meets all operational commitments to keep Britain safe.”
Capita added: “There were problems with the contract which the new management team has worked hard to address. These efforts are starting to bear fruit.”
PAC chair Meg Hillier said it ‘beggars belief’ that half of Army applications take more than ten months to process[/caption]
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