TSB apologises after cancelling ex-customers direct debits and telling companies they were DEAD

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TSB has apologised for yet another blunder after it emerged former customers found their direct debits had been cancelled and firms were apparently told they had DIED.

Consumer help website MoneySavingExpert.com said it has heard from several former TSB customers who had switched away from the bank following its IT meltdown.

 TSB chief executive Paul Pester told MPs this month the bank will 'come back'PA:Press Association TSB chief executive Paul Pester told MPs this month the bank will ‘come back’

It said they have reported receiving letters from various organisations offering their condolences.

The letters also say that their direct debits have been cancelled.

MoneySavingExpert said customers have then contacted those who have sent them the letters – and been told that TSB has said they have died.

A TSB spokeswoman said: “We are aware there was an issue with a small number of our customers switching from or closing their account with TSB, which resulted in an error in the cancellation or transfer of some of their direct debits.

 Customers found their direct debits had been cancelled amid claims they had diedCASS Customers found their direct debits had been cancelled amid claims they had died

“We are deeply sorry for any distress caused. We are working to rectify this issue and we are really sorry for the inconvenience caused.”

MoneySavingExpert.com quoted a man from Merseyside who had switched away from TSB who said: “I have just had a letter from my council today saying that my house has now got a new owner/occupier. I rang them and they said that TSB had told them that I was deceased.”

Another man who had switched from TSB to another bank told MoneySavingExpert he had four organisations, including his gas and electricity provider, contact his household and tell him that his direct debit had been cancelled because of his death.




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