AMAZON is said to be cracking down on customers who return their items too often.
Several customers in the US claim their accounts were shut down without warning due to their return activity.
AFP or licensors The online retailer has not disclosed how many customers have been banned overall
A report from the Wall Street Journal, cited two customers who said they had been barred from Amazon, as well as others who received suspicious emails from the retailer after returning some items.
One customer, Nir Nissim, received a notification that his account had been closed because of a “violation to the conditions of use agreement”, only to be informed two weeks later that his frequent returns were to blame.
The 20-year-old claims he had only sent one item back this year and four the year before, which hardly justifies a ban.
His account was eventually reinstated following his complaint – but former Amazon employees claim it’s fairly common for shoppers to have their accounts closed if they “creating a lot of headaches” for the firm.
@amazon – wow, great customer service, so personal and caring! Do u even read my return reasons (like 6 purchases in the last year…and that’s too many?) and a replacement for something I NEVER rec’d. #BadCustomerExperience #onlineshopping #Horrible #ShopLocal #BoycottAmazon pic.twitter.com/2DY1qHmFka
— Claire Bochner (@cmbochner) April 17, 2018
“If your behaviour is consistently outside the norm, you’re not really the kind of customer they want,” James Thomson, a former senior manager at Amazon, told the Wall Street Journal.
Earlier this month, shopper Claire Bochner also questioned why Amazon felt the need to ask her about her shopping behaviour after she returned six items in the last year.
She wrote: “@amazon – wow, great customer, so personal and caring” Do you even read my return reasons (like six purchase in the last year… and that’s too many?) and a replacement for something I never received.”
A spokesperson for Amazon told the Sun Online: “We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time.
“We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers.’