PARENTS who took their kids to a YouTube convention last weekend complained of tears, pushing and never-ending queues.
Hello World Live promised customers selfies with vlogging stars, carnival rides, a two hour immersive show and a “HUGE party”.
The event was held at the Birmingham Genting Arena and ran from October 28-29.
Popular YouTubers Alfie Deyes, Zoella, Jim Chapman and Tyler Oakley were among the famous faces who signed up for the show.
Advertisement on the official website stated: “HelloWorld is an epic four hour, immersive live show like nothing on Earth – bringing the world’s biggest YouTube talent and YOU together under one roof for an unforgettable, shared experience.”
But sadly, many guests don’t believe that the day lived up to expectations.
So this is a queue,sham. Exploiting young children & parents. Unorganised, offering children a chance to meet their idol 😡. #HelloWorldLive pic.twitter.com/VAn3m0Mtu3
— Kelly Jones (@kellysimjones) October 28, 2017
What happened to the carnival rides that were suppose to be at hello world ?
— laura💎 (@freezyftzerk) October 28, 2017
Organisers have been accused of “conning” the public by failing to deliver on rides, activities and meet ups that were promised.
Following the social media backlash, The Sun Online talks to Brits who attended the event.
Mum-of-three Catherine Parr spent £224 on four tickets but claims that she was left feeling “totally and utterly ripped off”.
Not only did her daughters fail to meet any of their favourite vloggers, they also struggled to hear or see any of the activities taking place because of the crowds.
Catherine said: “It was utter rubbish. My children couldn’t see anything, the content was incredibly poor.
“I was led to believe that the show was 4 hours long. It lasted just under 2 hours…
“Young teens see these Youtubers as role models and yet yesterday they seemed to want nothing to do with their fans.
“The only kids that came away happy were those that got to meet their favourite ‘stars’.
Some guests remarked that the promises made on the website were not delivered in real life
The main show was good but honestly i paid £56 for a pack of lies #HELLOWORLDLIVE @Hello_WorldLive pic.twitter.com/cuBUk9MMzx
— 🕸🎃yikes🎃🕸 (@Eboniz_) October 28, 2017
As well as this, Emma Rogers has been left feeling so annoyed at the day’s “poor organisation” that she’s contacted trading standards.
Not only does she say her daughter Isobel was denied selfies with her favourite stars, she also claims that the day ruined her birthday.
Emma claimed: “In her words ‘it was the worst day ever, I’ve wasted my birthday gift on a day of pushing, shoving and rudeness…
“I would also like to add she won tickets to see Tyler Oakley with the ticket stating that there would be an opportunity for a photo and two items to be signed.
“But this did not happen as staff hadn’t got a clue about it.”
While advertisements claimed that you’d ‘hopefully’ get to meet your favourite stars, many missed out on this opportunity
While many Birmingham locals attended the event, Sarah Cullen travelled up from Surrey with her 11-year-old daughter.
The mum describes the event as “very disorganised”, which she also claims led to security problems.
Sarah recalled: “I appreciate that the event was not advertised as a meet and greet experience however it was described as a fully immersive experience where the YouTube stars would be mingling in ‘Main Street’.
“The reality was that the day was spent rushing from one area to another in an attempt to get to see or meet one of the stars of the event.
“This was actually rather dangerous and I saw at least two people take nasty falls whilst so many people were all rushing to get to one place at the same time. I also saw lots of children getting pushed around.”
Sarah’s daughter apparently ended up leaving feeling “more disappointed having attended the event than she was when she initially thought she would not be able to go.”
Not only did the pair fail to get access to certain areas due to the queues, the 11-year-old was also apparently blanked by her vlogging idols.
Sarah remembered: “It appeared that the YouTubers were more interested in hanging around together backstage than in mingling with their fans.
“My daughter was in tears which was really upsetting considering how excited she had been the previous day and in the run up to the event.
“In addition it cost me over £350 to attend the event which I feel was a total waste of money.”
Fame Flynet Popular vloggers Zoella and Alfie Deyes were among those who were booked for the big event Some social media users also disputed that there was a big party at the event
Dad Robert James shared a similar experience.
He said: “The ‘immersive activities’ were nowhere to be seen and there was nothing to do.
“Unless of course, you wanted to spend ridiculous amounts of money on food and drink or merchandise. Or unless you liked queuing for no apparent reason.
“The main show was also a massive let down. There were no safety barriers and children were getting pushed as streams of people flooded the main area to get a glimpse of the YouTubers.
“Security staff were also very rude and disorganised.
“To make the day an even bitter pill to swallow, the event finished 30 minutes earlier than advertised. It was also advertised as a 4 hour event when it was actually only a 2 hour event
“We are bitterly disappointed, angry and sad. We feel we have been conned out of a lot of money.”
The show that was supposed to be two hours was actually over in 1 hour 35 mins 😫 #helloworldlive
— Sue B-M (@MrsGreatLakes) October 28, 2017 Some guests, including Robert, deny that the day lasted for four hours
Although it isn’t difficult to see complaints about the event on social media, some fans have gushed about their experiences.
Guests who were lucky enough to meet their favourite vloggers appear to have had a great day.
One Twitter user said: “Experiencing serious post-HelloWorld blues today 🙁 was such a fab day yesterday.”
Another guest, who met one of her favourite YouTube stars Louise Pentland, added: “#HelloWorldLive was one of the best days of my life.”
A third begged: “Can we please make @Hello_WorldLive a yearly thing I can’t deal with never going to it again lol.”
@JimChapman @Hello_WorldLive #helloworldlive lovely meeting you yesterday! 🙌🏼💖 pic.twitter.com/aNrjFEr4LL
— ❤️ (@SophieBMusic95) October 30, 2017
Experiencing serious post-HelloWorld blues today ☹️ was such a fab day yesterday @Hello_WorldLive #HelloWorldLive #helloworld #youtube
— ⭐LonelyyStarr⭐ VI (@Goregasm_x) October 30, 2017
Quite possibly my favorite pictures ever (w/ the coolest person 😎) #HELLOWORLDLIVE #HelloWorld pic.twitter.com/DUwsVGRIbc
— Elizabeth (@BingeBookBusty) October 30, 2017
A spokesperson for HelloWorld said:“We at HelloWorld want to let you know that we are really disappointed and very sorry to hear that some fans feel they did not get the experience they were hoping for.
“It is the fans that help make these shows so great and we always want to ensure that everyone has an amazing time.
“We really appreciate everyone’s feedback and we are taking everything on board.
“The Hello World event is designed as a new way for fans to see their favourite content creators on stage and a change from the old ‘meet and greet’ style events.
“The atmosphere at the event was very positive overall and we had venue and event staff on hand to deal in real time with any teething issues on a case-by-case basis.
“Anyone who has been in touch with our official email address is being responded to on an individual basis and we appreciate fans patience during this process.”
Many of the YouTubers that attended the event are successful in their own right.
Zoe Sugg, aka Zoella, was crowned the most powerful beauty player in Forbes’ 2017 list of social media stars.
She currently lives in Brighton with her boyfriend and fellow online vlogger Alfie Deyes who runs PointlessBlog.